Return & Refund Policy

Please contact us before sending an item back.

Contact Us First

To ask about a return or refund, email service@ftgzqv.com with your order number, the item name, and the reason for your request. For an item that is damaged, defective, missing, or incorrect, include clear photos of the item and its packaging. We will review your request and provide next steps.

Return Eligibility

Items must be unused, in their original condition, and returned with their original packaging and included components, unless the item arrived damaged, defective, or incorrect. Some items may not be eligible for return where permitted by law, including items that are personalized, final sale, or unsuitable for return for health or safety reasons. Contact us to confirm eligibility before shipping an item.

Return Authorization and Shipping

Do not mail a return before receiving instructions from our support team. Return instructions and the appropriate return destination will be provided after your request is reviewed. Unless the return is due to an error on our part or an item issue covered by applicable law, return shipping costs may be the customer’s responsibility. We recommend using a trackable shipping service and keeping proof of shipment.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, contact us promptly with your order number and supporting photos. We will assess the issue and explain the available resolution, which may include a replacement, refund, or other remedy as required by applicable law.

Refunds

After an authorized return is received and inspected, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method unless otherwise required or agreed. Your financial institution may take additional time to post the refund. Original shipping charges and duties or taxes are not refundable unless required by law or the return results from our error.

Exchanges and Cancellations

Contact us promptly if you wish to request an exchange or cancel an order. Requests depend on stock availability and the order’s fulfillment status and cannot be guaranteed after processing or dispatch has begun.