Shipping Policy

Order preparation, delivery, and tracking information.

Order Processing

Orders are reviewed and prepared after checkout. Processing generally takes 1–3 business days. Processing may take longer during peak periods, holidays, inventory checks, or when an order requires additional verification. Business days do not include weekends or public holidays.

Estimated Delivery

For standard shipments to the United States, estimated delivery is generally 7–15 business days after dispatch. This is an estimate, not a guarantee. Delivery may take longer because of destination, carrier capacity, customs review, weather, or other events outside our control.

Shipping Charges

Available shipping methods and charges are shown at checkout before payment. The shipping cost for an order depends on the items, delivery destination, and available service.

Tracking

When tracking details are available, we will send them to the email address provided at checkout. Tracking scans may take time to appear after dispatch. Carrier tracking is the most current source for shipment movement.

Address Changes

Please review your delivery address before placing an order. If you need a correction, contact us as soon as possible with your order number. We cannot guarantee changes after fulfillment or dispatch has started.

Delivery Issues

If tracking shows a delay, contact the carrier using the tracking information where possible. If a package is marked delivered but you cannot locate it, check with household members, neighbors, and the delivery location, then contact the carrier and our support team. For a damaged or incorrect item, contact us with your order number and clear photos.

Customs and Import Charges

International orders may be subject to customs duties, taxes, or import fees assessed by the destination authority. Unless checkout expressly states otherwise, these charges are the customer’s responsibility. Customs processing can affect delivery estimates.